Payments are taken via PayPal, which supports most major credit cards, or your bank/credit card provider directly should you choose to input your bank account/credit card details at the checkout. PayPal is encrypted with 128 bit SSL security.
Changing the currency in our store is possible, however, payment will be made in Pound Sterling (£)
If, for any reason, we refuse your purchase after deductions from your account have been made it may take up to 48 hours for the amount to be returned to your bank account. We shall not be liable for any bank account charges that you may incur during this period.
Game Key Delivery
Game Download Keys are delivered to your email address (which you used for PayPal or which is registered to your Xenom Software account) within 3 hrs of purchase between 09.00am - 11.30pm GMT. Most keys are sent within 60 mins
Preorder games will be delivered on the release date, however, we sometimes send them 1 day before (depends on the publisher). ID checks may be required before we can dispatch your order via email to prevent fraud against our company.
Cancellations and Refunds
We shall not be liable to provide a refund for any key purchased once the key has been activated unless the key is invalid. Refunds cannot be given for accidental purchase of incorrect keys. If you wish you cancel your order, you may do so providing your order has not been dispatched.
In the rare event of a non-working key, please report this to us and we shall contact you within 24 hours of us receiving the report. You can contact us via Skype, Email or Phone.
We shall check the key provided to you against the original and make any corrections that are required to the key. If it is still not working, you will be furnished with a scanned copy of the key and the support details for the appropriate service (who will be a third party), whereby you will need to contact the relevant third party yourself. Example: Steam Support.
Xenom endeavours to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is current or 100% error-free. If a product advertised on this website is not as described, your sole remedy is to contact us as soon as possible via our support channels.
Due to the nature of our business, the provision of a game key service, visitors are strictly by appointment only.
Your Statutory Rights as a consumer are not affected.